Fastjet Tanzania deeply regrets the disruption to customers
affected by flight delays over the weekend that started on Friday, 11
December 2015 as a result of the breakdown of the DAR-MWANZA-DAR, we
sincerely apologize for the inconvenience caused to our customer's travel
plans.
The principal cause of the disruption was a technical
problem on the flight. Fastjet
engineers worked hard to rectify the fault without success and ultimately a
spare part had to be urgently ordered from Brussels, Belgium, which
arrived on Sunday morning (13 December 2015) and
the aircraft was finally restored and normal operations resumed
by Sunday afternoon
(14th December 2015).
The delay of that one flight caused more disruptions on following
flights, and by Saturday most of the passengers managed to
travel but due to the combination of Friday’s customers,
there was overbooking, which led to some passengers remaining behind who
were thereafter booked on the next flights.
The safety procedures and safe operation of our airline is
paramount and will not be compromised therefore when there seem to be a
technical fault Fastjet will ensure it’s resolved before dispatching a
flight.
Following the cancellation of the
flight, we offered our customers the fare to take them back
home on Friday and asked them to come back the
next day (Saturday 12, December 2015) and assured them that they would be
given first priority travel. We also elected to provide passengers with
bites and full meals depending on the length of the delays. Tickets refunds
were also offered to customers as per Fastjets terms and conditions for
those who demanded to be refunded.
We again apologize to all those who were affected, and assure
everyone that the safety of our passengers is at the core of our operations
at all times and emphasize our commitment to continue providing quality
services to our esteemed customers.
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